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Home > Help > Delayed or Lost Items

Delayed or Lost Items

All shipping times are calculated as business days, which does not include any weekends or holidays.

In the event a package does not arrive within the normal delivery window we do need to wait an additional 5 business days on top of the stated shipping time before we are able to officially declare the package as lost, to allow for any possible delays within the postal system. If your package still has not arrived after this additional week waiting period please contact us for assistance.

If a package is reflected as being 'Delivered' in the tracking information, but has not been received, we do ask that you contact your local post office with the tracking information to inquire on the shipment further. Oftentimes your local post office can assist you in locating the package, and this way there is also a documented record on file of the problem with the shipment. It is also a good idea to check with any neighbors or house mates to see if someone else may have accepted the package on your behalf. If your local post office is not able to assist in locating the shipment please contact us with any findings or information provided by the post office, and we will be happy to assist.

Delayed or Lost Items

All shipping times are calculated as business days, which does not include any weekends or holidays.

In the event a package does not arrive within the normal delivery window we do need to wait an additional 5 business days on top of the stated shipping time before we are able to officially declare the package as lost, to allow for any possible delays within the postal system. If your package still has not arrived after this additional week waiting period please contact us for assistance.

If a package is reflected as being 'Delivered' in the tracking information, but has not been received, we do ask that you contact your local post office with the tracking information to inquire on the shipment further. Oftentimes your local post office can assist you in locating the package, and this way there is also a documented record on file of the problem with the shipment. It is also a good idea to check with any neighbors or house mates to see if someone else may have accepted the package on your behalf. If your local post office is not able to assist in locating the shipment please contact us with any findings or information provided by the post office, and we will be happy to assist.