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Home > Help > Pre Ordering

Pre-Ordering

  • What are pre-orders?

    Pre-Orders are products that haven't been released yet, but that we can still special order for you. Pre-orders are sometimes referred to as "advance orders". When you place a pre-order, we put the order on your pending pre-orders list and then ship it to you based on when its release date coincides with your pre-order shipping schedule. Please allow 1-3 business days for order processing.

    IMPORTANT! Please note: All Pre-Order sales are final.
    Pre-ordered items cannot be canceled.
    Sometimes pre-order items are late and do not meet the release dates we have posted on our webpages. This is beyond our control, and we will update our webpages with the new release dates if/when we are supplied new release dates from the item manufacturer or our distributor.

  • Pre-Order/Backorder Shipping Frequency

    One of the features of our Pre-order system is the Shipping Frequency menu. This allows you to choose having your Pre-Orders shipped every 1, 2, or 4 weeks. This is very convenient for subscription holders since by selecting "Every 4 weeks" you can have an entire month of comics sent to you in one shipment. Unfortunately this feature is only applicable to Pre-Orders and Backorders. In-Stock items will be shipped once the order has been received by the warehouse, usually within 1-3 business days of ordering. When you initiate a Pre-Order shipping frequency, the first item to become available(or items if more than one item arrives the first week) is shipped out when it arrives. Your next shipment will then be sent based on the shipping frequency you chose, and any items that arrive after that will be shipped together, following your frequency and schedule. Again, this is for pre-order and back order items and does not apply to In-Stock items.

    In the event that your order is due to be shipped on a holiday, it will be shipped the next business day after the holiday (except on weekends).

  • Pre-Order Shipping Method

    If you have pre-order items in your cart, during the checkout process you will need to set your Pre-Order Shipping Method option. This option will determine which shipping method we use to send your pre-order shipments to you. The options are:

    Cheapest - This is usually the best option to choose unless you can't accept deliveries from your country's postal service. We will send your shipment using the cheapest postal method possible.

    Insured with UPS - This is a more expensive option, and should be chosen if you want insurance and tracking for your shipments, or if you can not accept deliveries from your country's postal service. ATTENTION INTERNATIONAL CUSTOMERS: IMPORTANT! If you choose "Insured with UPS", your shipments will be sent via UPS Worldwide Express which is VERY expensive and is NOT recommended for orders under $100 USD!

    UPS Two Day Shipping - This is a very expensive option and should only be used if you want insurance and tracking and to receive the shipment in 2 days.

    UPS Next Day Shipping - This is the most expensive option and should only be used if you want insurance and tracking and want to receive your shipment within 1 day.

  • Pre-order confirmation

    You can check what items you have on pre-order at any time by following the "Your Account" link in the upper right hand corner of your browser window. Here you will be asked to give your e-mail address and your TFAW.com account number or password.

    You will be alerted by e-mail once TFAW.com has shipped any pre-order item(s) to you.

  • Pre-order payment options

    We only accept credit cards and debit cards for pre-orders. When placing a pre-order, you'll be asked to enter your credit card information (you can also use a debit card as long as it has a Visa or MasterCard logo on it). We WILL NOT charge your credit/debit card at that time. At the time the pre-order is made, we do check with your credit card company/bank to verify that your card is valid (as a form of fraud protection) but we will not actually charge your card until your product(s) are ready to ship. We will keep your information on file on our secure server and charge your card once we receive and ship your item(s).

  • Why Can't I Pre-order Anything?

    If your credit card generates a decline due to being over your credit-limit or being past the expiration date, we will attempt to contact you via email about the order. If you do not update your "Default Pre-Order Credit Card" information with a valid card soon after we contact you, it may result in multiple credit card declines. After three (3) consecutive pre-order credit card declines, your account will turn into an "In-Stock Only" account until you bring your account into good standing.

  • Combining orders

    If, while shopping, you have selected both pre-order/backorder items and also items already in stock, TFAW.com will send you separate shipments. We will immediately ship in-stock items, then separately ship pre-order or backorder items when they become available.

    People often ask us to hold in-stock items until their pre-orders/backorders are available and send them all at once to save on shipping and handling charges. Unfortunately, we do not currently offer this service. Our pre-order/backorder system is automated and separate from our regular in-stock system, therefore we are not able to combine pre-orders or backorders with regular orders.

  • Why Can't I Cancel a Pre-Order?

    When you pre-order an item, you are authorizing TFAW to special order an item for you and charge your credit card when it arrives in stock. Placing a preorder is committing to purchasing that item.

  • Shipment Schedule/Multiple Shipments

    Your credit card will be charged for each shipment we send to you. Shipping/handling charges may vary. The estimate we provide during the checkout process is based on the assumption that all of your items will be received and shipped at the same time. This amount will most likely change if you choose to get your shipments every 1 week or 2 weeks and your items arrive in different weeks during the month, because in that case you will be receiving multiple shipments. Even if you have a 4 week ship schedule, it will also change if your items don't all arrive within the same 4 weeks, which would also result in multiple shipments.

  • Special Offers

    Pre-orders are not eligible for additional discounts, free shipping promotions or free gifts for purchasing a certain dollar amount.

  • Prices, Availability & Cover Images

    Prices are subject to change. We receive our information directly from Diamond Comic Distributors, but there have been cases when the actual price of the item is different from the price at which it was solicited. TFAW.com will notify customers via e-mail when there is a price discrepancy.

    Due to the tentative nature of pre-orders, all release dates listed are subject to change. In the event of any delays we will attempt to get updated release information, and will get that information updated on our site for your records as soon as updates are received. From time to time, items will become available before or after the publicized on-sale date. Allocations may also occur causing a slight delay in the arrival of an item. On occasion, an order might be canceled. When this occurs, TFAW.com will notify you. If an item is canceled and re-solicited, you will need to re-order it through the TFAW.com pre-order system.

    Please be aware that all images displayed may be subject to change. The images displayed for items on our site are provided to us by our distributor at the time the item is solicited for sale, and may not be the final artwork released for the item. Additionally, on occasion the cover artists for a particular issue may be changed by the publisher after being solicited. We will update our records with the appropriate information once we are informed of any changes however. Since issues are sold by the publisher based on an item code, rather than the publisher guaranteeing a specific cover image or artist, we unfortunately cannot guarantee cover images or cover artists on pre-order items.

    Please contact customer service if you have any questions.

Pre-Ordering
  • What are pre-orders?

    Pre-Orders are products that haven't been released yet, but that we can still special order for you. Pre-orders are sometimes referred to as "advance orders". When you place a pre-order, we put the order on your pending pre-orders list and then ship it to you based on when its release date coincides with your pre-order shipping schedule. Please allow 1-3 business days for order processing.

    IMPORTANT! Please note: All Pre-Order sales are final.
    Pre-ordered items cannot be canceled.
    Sometimes pre-order items are late and do not meet the release dates we have posted on our webpages. This is beyond our control, and we will update our webpages with the new release dates if/when we are supplied new release dates from the item manufacturer or our distributor.

  • Pre-Order/Backorder Shipping Frequency

    One of the features of our Pre-order system is the Shipping Frequency menu. This allows you to choose having your Pre-Orders shipped every 1, 2, or 4 weeks. This is very convenient for subscription holders since by selecting "Every 4 weeks" you can have an entire month of comics sent to you in one shipment. Unfortunately this feature is only applicable to Pre-Orders and Backorders. In-Stock items will be shipped once the order has been received by the warehouse, usually within 1-3 business days of ordering. When you initiate a Pre-Order shipping frequency, the first item to become available(or items if more than one item arrives the first week) is shipped out when it arrives. Your next shipment will then be sent based on the shipping frequency you chose, and any items that arrive after that will be shipped together, following your frequency and schedule. Again, this is for pre-order and back order items and does not apply to In-Stock items.

    In the event that your order is due to be shipped on a holiday, it will be shipped the next business day after the holiday (except on weekends).

  • Pre-Order Shipping Method

    If you have pre-order items in your cart, during the checkout process you will need to set your Pre-Order Shipping Method option. This option will determine which shipping method we use to send your pre-order shipments to you. The options are:

    Cheapest - This is usually the best option to choose unless you can't accept deliveries from your country's postal service. We will send your shipment using the cheapest postal method possible.

    Insured with UPS - This is a more expensive option, and should be chosen if you want insurance and tracking for your shipments, or if you can not accept deliveries from your country's postal service. ATTENTION INTERNATIONAL CUSTOMERS: IMPORTANT! If you choose "Insured with UPS", your shipments will be sent via UPS Worldwide Express which is VERY expensive and is NOT recommended for orders under $100 USD!

    UPS Two Day Shipping - This is a very expensive option and should only be used if you want insurance and tracking and to receive the shipment in 2 days.

    UPS Next Day Shipping - This is the most expensive option and should only be used if you want insurance and tracking and want to receive your shipment within 1 day.

  • Pre-order confirmation

    You can check what items you have on pre-order at any time by following the "Your Account" link in the upper right hand corner of your browser window. Here you will be asked to give your e-mail address and your TFAW.com account number or password.

    You will be alerted by e-mail once TFAW.com has shipped any pre-order item(s) to you.

  • Pre-order payment options

    We only accept credit cards and debit cards for pre-orders. When placing a pre-order, you'll be asked to enter your credit card information (you can also use a debit card as long as it has a Visa or MasterCard logo on it). We WILL NOT charge your credit/debit card at that time. At the time the pre-order is made, we do check with your credit card company/bank to verify that your card is valid (as a form of fraud protection) but we will not actually charge your card until your product(s) are ready to ship. We will keep your information on file on our secure server and charge your card once we receive and ship your item(s).

  • Why Can't I Pre-order Anything?

    If your credit card generates a decline due to being over your credit-limit or being past the expiration date, we will attempt to contact you via email about the order. If you do not update your "Default Pre-Order Credit Card" information with a valid card soon after we contact you, it may result in multiple credit card declines. After three (3) consecutive pre-order credit card declines, your account will turn into an "In-Stock Only" account until you bring your account into good standing.

  • Combining orders

    If, while shopping, you have selected both pre-order/backorder items and also items already in stock, TFAW.com will send you separate shipments. We will immediately ship in-stock items, then separately ship pre-order or backorder items when they become available.

    People often ask us to hold in-stock items until their pre-orders/backorders are available and send them all at once to save on shipping and handling charges. Unfortunately, we do not currently offer this service. Our pre-order/backorder system is automated and separate from our regular in-stock system, therefore we are not able to combine pre-orders or backorders with regular orders.

  • Why Can't I Cancel a Pre-Order?

    When you pre-order an item, you are authorizing TFAW to special order an item for you and charge your credit card when it arrives in stock. Placing a preorder is committing to purchasing that item.

  • Shipment Schedule/Multiple Shipments

    Your credit card will be charged for each shipment we send to you. Shipping/handling charges may vary. The estimate we provide during the checkout process is based on the assumption that all of your items will be received and shipped at the same time. This amount will most likely change if you choose to get your shipments every 1 week or 2 weeks and your items arrive in different weeks during the month, because in that case you will be receiving multiple shipments. Even if you have a 4 week ship schedule, it will also change if your items don't all arrive within the same 4 weeks, which would also result in multiple shipments.

  • Special Offers

    Pre-orders are not eligible for additional discounts, free shipping promotions or free gifts for purchasing a certain dollar amount.

  • Prices, Availability & Cover Images

    Prices are subject to change. We receive our information directly from Diamond Comic Distributors, but there have been cases when the actual price of the item is different from the price at which it was solicited. TFAW.com will notify customers via e-mail when there is a price discrepancy.

    Due to the tentative nature of pre-orders, all release dates listed are subject to change. In the event of any delays we will attempt to get updated release information, and will get that information updated on our site for your records as soon as updates are received. From time to time, items will become available before or after the publicized on-sale date. Allocations may also occur causing a slight delay in the arrival of an item. On occasion, an order might be canceled. When this occurs, TFAW.com will notify you. If an item is canceled and re-solicited, you will need to re-order it through the TFAW.com pre-order system.

    Please be aware that all images displayed may be subject to change. The images displayed for items on our site are provided to us by our distributor at the time the item is solicited for sale, and may not be the final artwork released for the item. Additionally, on occasion the cover artists for a particular issue may be changed by the publisher after being solicited. We will update our records with the appropriate information once we are informed of any changes however. Since issues are sold by the publisher based on an item code, rather than the publisher guaranteeing a specific cover image or artist, we unfortunately cannot guarantee cover images or cover artists on pre-order items.

    Please contact customer service if you have any questions.