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Home > Help > Miscellaneous > Safe Shopping Guarantee

BizRate Customer Certified (GOLD) Site is committed to protecting the personal and financial information of our customers. Our Safe Shopping Guarantee logo is our company certification that provides a safe and secure online shopping environment. Here are just a few of the precautions and policies we have adopted to earn your trust:

  • All transactions, checkout and account pages use the latest SSL technology to encrypt your information and store it very securely.
  • We have met the requirements for and hold certifications for the MasterCard and PCI (Payment Card Industry) data security initiatives, which include strict guidelines for data, network, physical and employee security.
  • respects your privacy. Your customer information, email address and financial data are never shared, rented, or sold to third parties.
  • is Bizrate certified. We have been reviewed and received positive ratings from thousands of satisfied customers.

If you still have concerns about placing orders online, we also support several alternate payment methods. To pay for your order with a check or money order, select that payment method during the online checkout process. An order form will be emailed to you to confirm your order request. You may also order over the phone by calling our customer service representatives during normal business hours (M-F, 9am-5pm PST) at 800-862-0052 or 503-652-9701.

If you suspect unauthorized use of your credit card, immediately contact your credit card provider and follow their instructions. To protect you from catastrophic losses, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges that are not the result of negligence or fraud on your part.

In the event that your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, AND it is determined that is the source or cause of the fraudulent transaction, will reimburse you up to a maximum of $50.