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Home > Help > Your Account FAQ

Frequently Asked Questions

How Do I Create An Account?

Creating an account with TFAW.com is easy, and there are several ways to do it.

1) Simply place an order with TFAW.com. Once you are ready to checkout with your merchandise, an account will be created during Step 1 of Checkout.

2) You may also create an accounts using our Account Signup page.


What Is a Limited Account?

Customers who have Limited Accounts can only make in-stock purchases--they cannot purchase backorder or pre-order stock.

When Are Limited Accounts Created?

Your account may be limited to in-stock purchases under the following circumstances:

If your credit card generates a decline due to being over your credit limit or being past the expiration date, we will attempt to contact you via email about the order. If you do not update your "Default Pre-Order Credit Card" information with a valid card soon after we contact you, it may result in multiple credit card declines.

After three (3) pre-order credit card declines/cancellations, your account will convert to "Limited" status, until you bring your account into good standing. We also reserve the right to change a customer's account status due to a variety of payment complications/cancellations.

Why Has This Status Been Created?

We appreciate our customers and want to keep them. However, generating credit card declines that prevent fulfillment of the pre-orders or cancellation requests leaves us with merchandise that we have ordered for our customers that we may not be able to sell.

How Do I Bring My Account Into Good Standing?

After you successfully complete three (3) separate in-stock purchases, your account will be eligible for review to be returned to Full Account status. You will need to contact customer service once the third shipment has been successfully shipped from our warehouse to begin the review process, and will be notified by E-Mail if approved.

If you have any questions about the status of your account, please contact service@tfaw.com.


My Account Is In Good Standing, So Why Can't I Log In?

One of the biggest causes of this is simply mis-typing your password. Please try again and if you still can't log into your account, you can reset your password via email.

If for some reason you don't receive the reset email, please contact us for assistance.

Frequently Asked Questions

How Do I Create An Account?

Creating an account with TFAW.com is easy, and there are several ways to do it.

1) Simply place an order with TFAW.com. Once you are ready to checkout with your merchandise, an account will be created during Step 1 of Checkout.

2) You may also create an accounts using our Account Signup page.


What Is a Limited Account?

Customers who have Limited Accounts can only make in-stock purchases--they cannot purchase backorder or pre-order stock.

When Are Limited Accounts Created?

Your account may be limited to in-stock purchases under the following circumstances:

If your credit card generates a decline due to being over your credit limit or being past the expiration date, we will attempt to contact you via email about the order. If you do not update your "Default Pre-Order Credit Card" information with a valid card soon after we contact you, it may result in multiple credit card declines.

After three (3) pre-order credit card declines/cancellations, your account will convert to "Limited" status, until you bring your account into good standing. We also reserve the right to change a customer's account status due to a variety of payment complications/cancellations.

Why Has This Status Been Created?

We appreciate our customers and want to keep them. However, generating credit card declines that prevent fulfillment of the pre-orders or cancellation requests leaves us with merchandise that we have ordered for our customers that we may not be able to sell.

How Do I Bring My Account Into Good Standing?

After you successfully complete three (3) separate in-stock purchases, your account will be eligible for review to be returned to Full Account status. You will need to contact customer service once the third shipment has been successfully shipped from our warehouse to begin the review process, and will be notified by E-Mail if approved.

If you have any questions about the status of your account, please contact service@tfaw.com.


My Account Is In Good Standing, So Why Can't I Log In?

One of the biggest causes of this is simply mis-typing your password. Please try again and if you still can't log into your account, you can reset your password via email.

If for some reason you don't receive the reset email, please contact us for assistance.