TFAW.com In-Store Pickup: Have your order shipped to a Things store and get FREE SHIPPING. Some restrictions apply.
If you live in the Portland-metro area and have time to wait a couple extra days for your order to arrive you can save on shipping by opting to pick up your order at your local Things store. See store locations. In-store pickup orders are typically available for pickup within 3-7 business days (not including weekends or holidays) after the order has been placed.
How it works: During checkout you can now select "In-Store Pickup" as your delivery option for in-stock orders on the second page of the checkout process. If you opt for in-store pickup, after you checkout you will receive three emails from TFAW.com. The first will confirm your order,the second will tell you when we're getting your order ready and the third will tell you when your order has arrived at the Things store you designated. Please check the store hours to see when they are open and don't attempt to pick up your package until you have received this third email.
When picking up your order at a Things store, please bring a photo ID and a print out of the third "Your order is ready" email. Packages will only be released to the person who placed the order and we will check your photo ID to verify this.
Other In-Store Pickup Details
Orders must be paid in full on TFAW.com with a credit/debit card (you cannot pay for the order when picking it up at the store).
In-Store pickup only applies to in-stock items. Pre-order items, subscription items and backorder items are not eligible. If you wish to pre-order an item for pick up at your local store, you can pre-order it directly from your local Things From Another World store.
Please pick up orders within two weeks of receiving the second "Your order is ready" email. Our stores do not have excess storage room and orders left unclaimed after two weeks may be canceled and you will be charged a 10% re-stocking fee.
TFAW.com In-Store Pickup orders are shipped from our warehouse in Milwaukie, OR to the Oregon Things store of your choice and may take longer than other shipping options. Package tracking is not available. TFAW.com In-Store Pickup orders are not shipped by traditional, direct-to-consumer carriers such as UPS, Fed Ex or United States Postal Service.
While shopping at both the internet store and any of our physical stores you may notice pricing differences. If an item is on sale at TFAW.com but not at a physical store that means it is a special internet-only price. Our In-Store Pickup option now allows Portlanders to take advantage of these special internet deals without having to pay for shipping.
Return policy for In-Store Pickup Orders is a little different. The normal return rules for what we'll accept for a return still apply, but the method of returning the items can be a little different. Please check our Return Policy page for full details.
If you have questions about In-Store Pickup, please contact Customer Service.