TFAW.com is committed to protecting the personal and financial information of our customers. Our Safe Shopping Guarantee logo is our company certification that TFAW.com provides a safe and secure online shopping environment. Here are just a few of the precautions and policies we have adopted to earn your trust:
If you still have concerns about placing orders online, we also support several alternate payment methods. To pay for your order with a check or money order, select that payment method during the online checkout process. An order form will be emailed to you to confirm your order request. You may also order over the phone by calling our customer service representatives during normal business hours (M-F, 9am-5pm PST) at 800-862-0052 or 503-652-9701.
If you suspect unauthorized use of your credit card, immediately contact your credit card provider and follow their instructions. To protect you from catastrophic losses, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges that are not the result of negligence or fraud on your part.
In the event that your credit card company finds credit card fraud but does not waive your entire liability for unauthorized charges, AND it is determined that TFAW.com is the source or cause of the fraudulent transaction, TFAW.com will reimburse you up to a maximum of $50.