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The new and improved TFAW.com will be launching SEPTEMBER 25, and in celebration we'll be giving all account holders a $5 credit when it launches! For more details, check our FAQ.
Home > Help > New site launching

A NEW TFAW.com IS COMING SOON!

We are very excited to announce that a new and improved TFAW.com is right around the corner! The new site will load faster, look better, and make it easier than ever for you to find the things that you're looking for!

When Will The New Site Be Launching?

The new and improved site is scheduled to launch on September 25th! As we get closer to the big day we will be keeping everyone updated through our TFAW Newsletters, social media channels, and handy reminder notifications right here on the site.

How Will My Account Be Impacted?

Your current account with all your pre-orders, subscriptions, Wish Lists, and WatchDogs will be transferred over automatically, as well as any unredeemed gift certificate balances which will be automatically applied as store credit to your new account! However, any secured information such as passwords and payment information along with historical information on your past payments and shipments will not be able to be carried over. Not to worry, though, our friendly Customer Service team will still have access to your past shipment information to be able to help with any questions you might have. You can also download a copy of your Shipment History before the new site launches to make sure you have that info for your records as well.

Once the new site is launched you will need to take a few steps to get your account fully activated on the new site and ensure that any of your current pre-orders/subscriptions can be processed smoothly.

These steps include:

  • Reset your password using the "Forgot Password" link
  • Re-enter your payment information under the "Stored Payment Methods" tab
  • Review & confirm your address information under the "Address Book" tab
  • Review & confirm your Pre-Order Shipping Options (If you have any pre-orders/subscriptions) under the "Pre-Order Options" tab
  • (We will provide more information and instructions on how to make these updates in your account once the new site is launched!)

    As a 'thank you' for logging into your account on our new site and updating the account information mentioned above we will be providing a $5 account credit to all of our wonderful TFAW customers that can be used on any in-stock purchases! This credit will automatically be added to your account on our new site so all you need to do to claim it is to log into your account once the site launches after setting up your new password and then update your account info! The $5 credit will be waiting in your account and can be selected to be applied during the checkout process of your next in-stock order!

    When the new site launches it is also a great time to review your transferred account information (Pre-Orders, Subscriptions, WatchDogs, and Wish Lists) to make sure everything is up to date for the goodies you are wanting to receive!

    Why Do I Need To Take These Steps?

    The safety and security of your personal information is of the utmost importance to us here at TFAW, and due to encryption and security compliance processes we are unable to transfer your secure information such as your password and payment information into your new account.

    We also want to ensure that any pending pre-orders/subscriptions you may have are able to continue to be processed smoothly upon transition to the new site, so a quick review to confirm your address information and preferred pre-order shipping options is needed to make sure we can avoid delays in getting your pre-order shipments sent out to you!

    Can I Do Any Of This In Advance?

    Unfortunately these updates must be made on the new site once it is launched. We highly recommend signing up for our Newsletter to receive updates and hear about the exciting improvements and new features of the site as we get closer to the launch!

    If you have any questions or concerns in the meantime please Contact Us for assistance.

    The new and improved TFAW.com will be launching SEPTEMBER 25, and in celebration we'll be giving all account holders a $5 credit when it launches! For more details, check our FAQ.
    A NEW TFAW.com IS COMING SOON!

    We are very excited to announce that a new and improved TFAW.com is right around the corner! The new site will load faster, look better, and make it easier than ever for you to find the things that you're looking for!

    When Will The New Site Be Launching?

    The new and improved site is scheduled to launch on September 25th! As we get closer to the big day we will be keeping everyone updated through our TFAW Newsletters, social media channels, and handy reminder notifications right here on the site.

    How Will My Account Be Impacted?

    Your current account with all your pre-orders, subscriptions, Wish Lists, and WatchDogs will be transferred over automatically, as well as any unredeemed gift certificate balances which will be automatically applied as store credit to your new account! However, any secured information such as passwords and payment information along with historical information on your past payments and shipments will not be able to be carried over. Not to worry, though, our friendly Customer Service team will still have access to your past shipment information to be able to help with any questions you might have. You can also download a copy of your Shipment History before the new site launches to make sure you have that info for your records as well.

    Once the new site is launched you will need to take a few steps to get your account fully activated on the new site and ensure that any of your current pre-orders/subscriptions can be processed smoothly.

    These steps include:

  • Reset your password using the "Forgot Password" link
  • Re-enter your payment information under the "Stored Payment Methods" tab
  • Review & confirm your address information under the "Address Book" tab
  • Review & confirm your Pre-Order Shipping Options (If you have any pre-orders/subscriptions) under the "Pre-Order Options" tab
  • (We will provide more information and instructions on how to make these updates in your account once the new site is launched!)

    As a 'thank you' for logging into your account on our new site and updating the account information mentioned above we will be providing a $5 account credit to all of our wonderful TFAW customers that can be used on any in-stock purchases! This credit will automatically be added to your account on our new site so all you need to do to claim it is to log into your account once the site launches after setting up your new password and then update your account info! The $5 credit will be waiting in your account and can be selected to be applied during the checkout process of your next in-stock order!

    When the new site launches it is also a great time to review your transferred account information (Pre-Orders, Subscriptions, WatchDogs, and Wish Lists) to make sure everything is up to date for the goodies you are wanting to receive!

    Why Do I Need To Take These Steps?

    The safety and security of your personal information is of the utmost importance to us here at TFAW, and due to encryption and security compliance processes we are unable to transfer your secure information such as your password and payment information into your new account.

    We also want to ensure that any pending pre-orders/subscriptions you may have are able to continue to be processed smoothly upon transition to the new site, so a quick review to confirm your address information and preferred pre-order shipping options is needed to make sure we can avoid delays in getting your pre-order shipments sent out to you!

    Can I Do Any Of This In Advance?

    Unfortunately these updates must be made on the new site once it is launched. We highly recommend signing up for our Newsletter to receive updates and hear about the exciting improvements and new features of the site as we get closer to the launch!

    If you have any questions or concerns in the meantime please Contact Us for assistance.