Placing An Order
Any coupon code or gift certificate code can be applied to an in-stock order during the checkout process when you reach the "Review & Payments" section of the process as shown here:
Simply hit the down arrow, enter your coupon code, and hit "Apply Discount" to add it to your order!
You don't need a credit card to order from TFAW.com! We also accept debit cards and reloadable gift cards in addition to credit cards, as long as they are issued from one of the following providers: Visa, MasterCard, American Express, Discover Card or JCB.
We unfortunately are not able to accept payment using personal checks, money orders, or PayPal for orders placed on our site. Please accept our apologies for any inconvenience.
Sales Tax Compliance
In accordance with current US tax law, TFAW.com is required to collect sales tax on any transaction in a state that has required sales tax collection on ecommerce transactions. Sales tax is automatically calculated based on your address when going through the checkout process. Each state may have different rules for what products are taxed as well as the tax amounts, so please check your local state's ecommerce tax laws for details on how you may be taxed.
*If your shipping and billing addresses are different, the shipping address will determine sales tax eligibility.
Avoiding Duplicate Orders
We have a great notification system in place to help our customers in avoiding duplicate orders! In the event you add an item into your cart that you have previously ordered our system will display a warning with the item in question when viewing your Cart during the first stage of the checkout process. You can then remove the item if you do not want the duplicate, otherwise you can proceed through the checkout process like normal.
Credit Card Authorization
Whenever a customer enters a new credit card into their account with us or updates their card information our credit card verification system places an authorization request, which places a temporary hold for $1.10 ($2.51 if international) on to your account; this is done to ensure that the card is valid and active, and to help protect against fraud. This authorization is a request our system makes to your card for $1.10 to be reserved, so it is not an actual charge. Please be assured that no funds have actually been deducted from your account, and this authorization amount should be released and returned back to your available funds within 1-3 business days depending on your specific financial institution. We also try to warn of this authorization when entering your card information on the site to ensure customer's are aware of the pending transaction.
The following return policies are for purchases made on TFAW.com, and do not apply to any purchases made directly at one of our brick and mortar stores.
Shop with Confidence. TFAW.com guarantees quality products and service. Your satisfaction is our first priority. If an item is damaged in transit, has a manufacturer defect, or is an incorrect item, please CONTACT US for replacement details within 48 hours of receipt.
We do not accept any liability for the content of the items we sell. This means that we cannot accept return on comics, graphic novels or books because the storyline or art wasn't to your liking, or because you accidentally ordered the wrong book. We do take consideration for returns within 30 days after receipt of your order as long as the item is still in a new/undamaged condition
Sorry, we do not accept returns on Nick & Dent products or Apparel.
* You MUST contact us prior to sending a return back. Please contact us by using our CONTACT FORM or by calling 1-800-862-0052 (Monday - Friday, 9am-5pm Pacific Time).
Please note that a 10% re-stocking fee applies for any returned merchandise unless it was damaged in transit, has a manufacturer defect, or is an incorrect item. We can refund shipping costs only if the return is the result of our error. Otherwise, shipping costs will not be refunded as they are the responsibility of the customer, and refunds will be for product costs only.
Refunds will be processed within 1-3 business days after arrival back in our warehouse, and will be processed back to the payment method used for the transaction. In the event it is not possible to refund back to the original payment method used refunds will be processed to your account as store credit. Once processed, you should see the refunded amount post back to your payment method within 3-5 days depending on your specific financial institution. Refunds processed as store credit will be immediately available for use in your account.
After contacting Customer Service for approval please use the address below to return your purchase: (For returns due to damages or errors on our part a pre-paid return label will be provided to you by Customer Service)
Attn: Customer Service
Things From Another World
2008 SE Monroe St.
Milwaukie, OR 97222
Please write your reason for return on the packing slip and include this packing slip with the returned item in its original packaging.
Return Policy & Procedure for Items delivered via In-Store Pickup or for Oregon local customers
All the same rules from above still apply. If you have contacted us via phone or email (within 48 hours of picking up your order) and a return is authorized, you have two options.
Please write your reason for return on the packing slip and include this packing slip with the returned item in its original packaging. Then you may either take the item(s) back to the physical store location or you can mail the item(s) back to us as detailed above.
Please note that whichever method of returning your item(s), your refund will be processed only once the item is received and inspected by our customer service department. This means that if you opt to return an item to a store, the store staff will then arrange to have the item sent back to our customer service staff, but that the in-store employees cannot process your credit card refund while you are in the store. Our customer service staff will contact you via email or phone to let you know once your item has been received and your refund processed.