What are pre-orders?
Pre-Orders are products that haven't been released yet, but that we can still special order for you. Pre-orders are sometimes referred to as "advance orders". When you place a pre-order, we put the order on your pending pre-orders list and then ship it to you based on when its release date coincides with your pre-order shipping schedule. For full information on pre-order items on our site please check out our PRE-ORDER HELP PAGE!
IMPORTANT! Please note: All Pre-Order sales are final. As pre-order items are special ordered from our distributor specifically on your behalf we are unable to accommodate requests for cancellations on pre-order items once locked.
Subscriptions are a great way to automatically purchase items every month. It's somewhat like a magazine subscription, but better in several respects. If you're familiar with pre-ordering unreleased products, you can think of subscriptions as pre-orders on auto-pilot.
Subscriptions are pulled for customers based on the original solicitation date of each issue, which is typically 2-3 months in advance of the release date. Since subscriptions will begin with the current month's solicited issue, you may need to manually pre-order the earlier issues that have already passed their subscription deadline to ensure that you receive all issues.
Because it's impossible to predict what combination of ordered products will be available for a particular shipment, we do require that you keep a valid credit card or debit card on file for subscriptions. Each time a shipment is ready, we will charge your credit card. Check out our SUBSCRIPTION HELP PAGE for more information on the subscription process, including step by step instructions on how to get subscriptions set up in your account!
Bagging & Boarding
How TFAW.com Bag & Board Comic Service Works
Our service is simple: for just $0.30 per comic we will bag and board your comics for you prior to packing your order. This not only helps protect them once they get to you, but makes your package more sturdy during the shipping process!
For In-Stock Comics:
After you've placed your in-stock comics into your shopping cart, click the "Add" button under the Add Bag & Board option underneath your cart contents on the first page of the checkout process.
The page will refresh and your cart will now contain one bag and board for each in-stock comic. Proceed through the rest of checkout as usual.
NOTE: If you choose to add bag & boards to your in-stock comics order, all in-stock comics for that order will come with this option. Each time you place an in-stock comics order, you will need to manually add Bag & Boards.
For Pre-Order/Backorder Comics:
Log into your account and select the "Yes" Bag & Board checkbox on the PRE-ORDER OPTIONS PAGE page.
Then click the "Save Pre-Order Shipping Preferences" button to save your preferences. Our warehouse staff will then place each pre-order/subscription comic in its own polypropylene bag with a cardboard backing board before we ship your order.
NOTE: You may activate or deactivate this service at any time. Just log into your account to manage your preferences, but please be aware that this account setting must be active at the time that the order is shipped in order for the bagging and boarding service to be recognized.
Since the Bag & Board Service is an account setting you will not be able to pick and choose which comics are bagged and boarded--it is an all-or-nothing setting. If you activate the Bag & Board Service, all of your pre-order/subscription comics will be bagged and boarded.
Sorry, we cannot add Bags & Boards to in-stock orders that have already been placed, or pre-order shipments that have already begun processing for shipment. Additionally, the bag and board service is only available for comic purchases, and does not apply to any book/graphic novel purchases.
What is WatchDog?
WatchDog is a great feature on TFAW.com that will notify you when anything from your favorite series, favorite author/artist (or whatever you want) is released! You specify the things that you're interested in "watching," and we'll let you know whether or not there are any new matches!
How do I use WatchDog?
Log in to your existing account (if you don't have an account you'll need to CREATE ONE) and under the WatchDog section, enter as many product titles or contributors (authors/artists) as you like into the search boxes, select a product type, and whether you would like to see in-stock, pre-order, or both types of products, then click the "Save Changes" button. Use the "Add Row" button to add additional WatchDog terms.
For example, if you're a big X-Men fan, type "X-Men" (no quotation marks) into the search field, select "Comics" from the Product Type popup, and "All" from the Inventory Status column, then Save Changes. We'll then e-mail you weekly, letting you know if any are new comics in stock or up for pre-order with the word "X-Men" in the title. If you are only interested in Uncanny X-Men products, then you need to specify that in your search terms. These terms may be as general or specific as you like.
After you save your changes, the latest matches will be displayed on the page to indicate what (if any) products fit your searches. Please note that your searches may not have any results when you set them up.
WatchDog Notification E-Mails
Please make sure that the e-mail address we have on file for you is valid, otherwise your WatchDog notification e-mails won't reach you. We send notification e-mails on Fridays to let you know whether or not products matching your search terms have been released.
What does WatchDog cover?
WatchDog can notify you of all new items we receive in stock, as well as items recently added as pre-orders.
Editing your WatchDog terms
Adding or deleting WatchDog terms is easy! Just log in to your account and add, delete or change the terms currently listed. To delete a term, click the red X next to the row you want to delete. When you're done making any changes, make sure to click the "Save Changes" button.
Some Products Sell Out Quickly, Permanently
TFAW.com has a very dynamic inventory. Some items (usually collectibles and comic books) have very limited supply and sell out within a few hours or days of arriving in our warehouse, never to be seen again. In these cases, we highly recommend our Pre-Order or Subscription services to secure these hot products.
Other Products Sell Out, But More Are Available
Other products sell more quickly than we anticipate, depleting our stock shortly after arrival. Many of these products are still available from our suppliers, and can usually be restocked within a couple weeks. For these items still available through our distributor we will offer as Backorder items on our site, and can get a copy special ordered for you! Backorders typically take 15-30 days to arrive to us once your order is placed, and will then be sent out in your next scheduled Pre-Order/Backorder shipment according to your selected preferences. You can find complete information about these special orders on our BACKORDER HELP PAGE!